Shipping policy
Last updated: October 2026
At Oaklyn Atelier, we want to offer a shipping experience that is clear, transparent and reliable. Below you’ll find the terms that make up our shipping policy.
Shipping area
We currently ship only to addresses within the United States. At this time we do not offer international shipping.
Order cut-off time
Orders placed before 2:00 PM (Eastern Time) are processed the same business day. Orders placed after that time are processed the next business day.
Shipping costs
Standard shipping: $0.00.
Shipping is free on all orders, with no minimum purchase and no additional costs.
Processing, transit and order cut-off
- Order processing time: 1 to 2 business days, Monday to Friday.
- Estimated transit time: 4 to 8 business days, Monday to Friday.
- Order cut-off time: 2:00 PM Eastern Time, Monday to Friday. Orders placed after this time will begin processing the next business day.
Total delivery time
Please allow 5 to 10 business days to receive your order (1 to 2 days processing + 4 to 8 days transit).
Delivery
We work with reliable carriers to deliver our products. While we do everything we can to meet the estimated delivery times, these may be affected by delays outside the control of Oaklyn Atelier, such as logistics issues, carrier delays, weather conditions or high order volumes during holidays.
Order tracking
Once your order has shipped, you will receive an email notification with your tracking number. You can check the status of your delivery on the carrier’s website or through our order tracking page.
Address changes
Please make sure your shipping address is correct and complete when placing your order. Address changes must be communicated to us within 24 hours of placing the order by emailing info@oaklynatelier.com. After this period, we may no longer be able to change the address, as your order may already be in processing. Oaklyn Atelier is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Lost, stolen or damaged packages
Oaklyn Atelier is not responsible for packages that are lost or stolen after tracking confirms delivery to the address provided by the customer. If your tracking shows your order as delivered but you cannot find it, please check with neighbors, building management or your local post office, and contact the carrier.
If your order has not arrived within the estimated delivery time, or if it arrives damaged, please contact us at info@oaklynatelier.com within 14 days of the expected or actual delivery date, including your order number and, for damaged items, photos of the package and the item. We will review your case and offer a suitable solution, such as a replacement or refund.
Contact
For any questions about shipping, please contact us at info@oaklynatelier.com.