Privacy policy
Last updated: October 2026
This Privacy Policy describes how Oaklyn Atelier, hereinafter “the Site”, “we”, “us” or “our”, collects, uses and protects your personal information when you visit our online store, use our services or make a purchase through the Site.
SECTION 1 - PERSONAL INFORMATION WE COLLECT
When you visit our Site, we may collect certain information about your device, your interaction with the website and the information needed to process your orders.
Device information
We may collect information such as the type and version of your web browser, IP address, time zone, cookie information, the pages or products you view, the search terms you use and the way you interact with the Site.
Order information
When you make a purchase, we collect the information needed to process your order, such as your name, billing address, shipping address, payment information, email address and phone number.
Payments are processed through secure payment providers. Oaklyn Atelier does not directly store your full credit or debit card details.
Customer service information
We may also collect the information you provide when you contact our customer service team, for example by email or through contact forms.
SECTION 2 - HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to provide you with our products and services, including to:
- Process your orders and payments.
- Prepare, ship and deliver your purchases.
- Handle exchanges, returns, refunds and customer service inquiries.
- Keep you informed about the status of your order.
- Detect, prevent and review potential risks, fraud or misuse of the Site.
- Send you marketing communications, promotions or information about our products, where permitted by law or where you have given your consent.
- Improve the user experience, the functioning of the Site and the quality of our services.
SECTION 3 - LEGAL BASIS FOR PROCESSING
We process your personal information in accordance with applicable data protection and privacy laws, including applicable U.S. state privacy laws and, because our business is based in the Netherlands, the General Data Protection Regulation of the European Union (GDPR).
We may process your personal information where this is necessary to perform a contract with you, for example to process and deliver your order.
We may also process your information where this is necessary to comply with legal obligations, protect our legitimate interests, prevent fraud, improve our services or send you marketing communications where appropriate.
Where processing requires your consent, you may withdraw it at any time.
SECTION 4 - SHARING PERSONAL INFORMATION
We share your personal information only where this is necessary to provide our services, process your orders or comply with our legal obligations.
For example, we may share information with:
- The e-commerce platform used to run our online store.
- Secure payment providers, such as card processors, PayPal, Stripe or other payment methods available on the Site.
- Carriers and logistics companies, so that we can deliver your orders.
- Providers of technical, analytics, marketing, customer service or web hosting services.
- Public authorities, regulators or third parties where this is necessary to comply with applicable law, respond to valid legal requests or protect our rights.
We require our providers to handle your information securely and only for the purposes necessary. We do not sell your personal information for money.
SECTION 5 - ADVERTISING AND MARKETING
We may use your personal information to show you personalized advertising or send you marketing communications that may be of interest to you, always in accordance with applicable law.
This may include the use of analytics and advertising tools, such as Google Analytics, Meta Pixel or other similar technologies, to understand how visitors use the Site and to improve our marketing campaigns. Under some U.S. state laws, this type of targeted advertising may be considered “sharing” of personal information. You can opt out of it as described in Section 6.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send you.
SECTION 6 - YOUR RIGHTS
Depending on the state you live in (for example California, Virginia, Colorado, Connecticut, Texas or other states with privacy laws), you may have the following rights regarding your personal information:
- The right to know and access the personal information we hold about you.
- The right to have inaccurate personal information corrected.
- The right to have your personal information deleted, subject to certain exceptions.
- The right to obtain a copy of your personal information in a portable format.
- The right to opt out of targeted advertising and the “sale” or “sharing” of your personal information.
- The right to withdraw your consent at any time, where processing is based on that consent.
- The right not to be discriminated against for exercising any of these rights.
We also honor opt-out preference signals such as Global Privacy Control (GPC) where required by law.
To exercise any of these rights, you can contact us using the details given at the end of this policy. We may need to verify your identity before responding to your request. You may also use an authorized agent to submit a request on your behalf.
SECTION 7 - DATA RETENTION
When you place an order through the Site, we will keep your personal information for as long as necessary to manage your purchase, comply with our legal obligations, resolve any issues and maintain our administrative and accounting records.
We may also keep certain information for the periods required by tax, commercial or consumer protection law.
SECTION 8 - COOKIES
A cookie is a small file of information that is downloaded to your computer, phone or device when you visit our Site.
We use different types of cookies, including functional, technical, performance, analytics, advertising and social media or content cookies.
Cookies help us improve your browsing experience, remember your preferences, analyze how the Site is used and show more relevant content or advertising.
You can set your browser to refuse cookies or to delete cookies that have already been stored. Please note that some features of the Site may not work properly if you disable certain cookies.
SECTION 9 - SECURITY
To protect your personal information, we take reasonable security measures and follow good industry practice to prevent your information from being lost, misused, accessed, disclosed, altered or destroyed without authorization.
When you enter payment information, it is transmitted using secure encryption technologies, such as SSL. Payments are handled by secure external providers and Oaklyn Atelier does not directly store your full credit or debit card details.
SECTION 10 - CHILDREN’S PRIVACY
The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
SECTION 11 - INTERNATIONAL DATA TRANSFERS
Our business is based in the Netherlands, and some of our service providers may be located outside the United States. This means your personal information may be transferred to and processed in countries other than the one you live in. In those cases, we seek to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law.
SECTION 12 - CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or our services, or for operational, legal or regulatory reasons.
The updated version will be published on this page with the corresponding last updated date.
SECTION 13 - CONTACT
If you have any questions about this Privacy Policy or about how we handle your personal information, or if you wish to exercise your rights, you can contact us by email: